Name: 글로벌 시장 동향
SKU: ICT6076
Availability: InStock

보고서 요약(국문)

시장 개요
글로벌 고객 참여 솔루션 시장은 2022년 191억 달러 규모에 도달했으며, 2023년부터 2030년까지 연평균 10.7%의 성장률을 기록하며 2030년에는 332억 달러에 이를 것으로 예상됩니다. 성공적인 고객 참여 시스템은 소셜 미디어, 웹사이트, 모바일 앱, 오프라인 매장 등 다양한 채널과 원활하게 통합되어 모든 플랫폼에서 일관된 경험을 제공합니다. 데이터 기반 의사결정 프로세스는 효율성을 높이고 고객 경험을 향상시킵니다.
아시아 태평양 지역은 예측 기간 동안 글로벌 고객 참여 솔루션 시장에서 가장 높은 연평균 성장률을 기록할 것으로 예상됩니다. 아시아 태평양 지역의 많은 소비자는 모바일 기기를 주요 인터넷 접속 수단으로 사용하고 있습니다. 소비자의 기술 활용 능력이 향상되고 브랜드와의 개인화된 상호작용에 대한 기대치가 높아짐에 따라, 고객 참여 솔루션은 기업이 피드백 설문조사 및 개별 고객에 대한 감성 분석을 통해 고객의 의견을 수집할 수 있도록 지원합니다.

예를 들어, 2021년 1월 6일, 고객 참여 전문 기업인 Verint는 아시아 태평양 지역에서 컨택 센터 인력 관리(WFM), 품질 모니터링(QM) 및 분석 분야의 선도적인 공급업체임을 재확인했습니다. 이 회사는 인도와 중국을 비롯한 여러 국가에서 WFM, QM 및 분석 분야를 선도하는 기업입니다.
시장 동향
헬스케어 산업 수요 증가
헬스케어 분야의 고객 참여 솔루션은 전반적인 환자 경험을 향상시키고, 소통을 개선하며, 의사와 환자 간의 맞춤형 상호작용을 제공하는 것을 목표로 합니다. 이러한 솔루션은 인공지능, 모바일 앱, 환자 포털과 같은 기술을 활용하여 프로세스를 간소화하고 환자들이 의료 서비스를 더욱 쉽게 이용하고 편리하게 접근할 수 있도록 지원합니다.
예를 들어, AI 기반 고객 경험 자동화 플랫폼인 Ushur는 2023년 4월 25일, 헬스케어 분야에서 흔히 발생하는 고객 참여 문제를 해결하기 위한 사전 패키지 솔루션인 UshurX를 출시했습니다. UshurX는 메디케이드 재심사와 같은 프로세스를 자동화하여 의료 기관이 이러한 중요한 업무를 효율적으로 처리할 수 있도록 지원합니다.

금융 서비스 산업의 성장하는 기술
금융 서비스 산업에서 고객 참여 솔루션은 고객과의 강력한 관계를 구축하고 고객 만족도를 향상시키는 데 중요한 역할을 합니다. 이러한 솔루션은 기술과 데이터 분석을 활용하여 다양한 디지털 채널과 오프라인 지점에서 고객에게 개인화되고 원활한 경험을 제공합니다.
예를 들어, 아디티야 비를라 그룹의 금융 솔루션 기업인 아디티야 비를라 캐피탈은 2023년 7월 27일 기술 및 비즈니스 프로세스 서비스 회사인 헥사웨어와 협력하여 인도 비은행 금융 산업에 가상 메타버스 라운지인 원버스(OneVerse)를 도입했습니다. 원버스는 고객에게 자산 보호, 투자, 금융 및 자문 솔루션과 관련된 몰입형 및 대화형 경험을 제공합니다.
데이터 유출 및 보안 문제
고객 참여 솔루션은 종종 고객 데이터를 수집하고 저장하는 것을 포함합니다. 이러한 데이터의 보안과 개인정보 보호를 보장하는 것은 매우 중요하며, 데이터 유출이나 오용은 조직과 고객 모두에게 심각한 결과를 초래할 수 있습니다. 데이터 유출은 부정적인 영향을 미치고 조직의 평판을 손상시킵니다. 이러한 사건은 잠재 고객이 해당 기업과의 거래를 꺼리게 만들 수 있습니다.

대규모 데이터 유출은 운영 중단을 초래할 수 있습니다. 조직은 유출 문제를 해결하고 보안 조치를 시행하기 위해 서비스를 일시적으로 중단해야 할 수 있으며, 이는 매출 손실과 고객 만족도 저하로 이어져 기존 고객이 다른 대안을 찾게 됩니다. 결과적으로 시장 성장이 둔화됩니다.
COVID-19 영향 분석
팬데믹 기간 동안 개인화된 경험을 제공하는 고객 참여 솔루션의 중요성이 커졌습니다. 기업은 개별 고객의 요구와 선호도를 파악하고 개별적인 관심사를 해결하며 더욱 강력한 관계를 구축하고자 했습니다. 이로 인해 팬데믹 기간 동안 관련 시장이 성장했습니다.
팬데믹으로 인해 행사 취소가 늘어나자 기업들은 가상 행사와 웨비나를 개최하는 방향으로 전환했습니다. 가상 이벤트 플랫폼은 컨퍼런스, 제품 출시, 교육 세션 등을 진행하는 데 유용한 고객 참여 솔루션이 되었습니다. 또한 팬데믹은 QR 코드 결제와 같은 비대면 지원 솔루션의 도입을 가속화했습니다.
AI 영향
자연어 처리(NLP)는 AI 시스템이 인간의 언어를 이해하고 응답할 수 있도록 합니다. NLP를 통해 고객 참여 솔루션은 고객 문의를 보다 인간적인 방식으로 해석하고 응답하여 소통과 이해도를 향상시킬 수 있습니다. 자연어 처리(NLP)에서 고객 감정 분석을 통해 기업은 고객의 감정을 이해할 수 있습니다.
Avimee Herbal은 SemRush를 활용하여 Instagram 및 YouTube와 같은 플랫폼에서 효과적인 브랜드 마케팅을 위한 관련 키워드를 추출합니다. 머신 러닝과 AI를 사용하여 다양한 지표를 모니터링하고 분석함으로써 기업은 마케팅 전략을 최적화하고 AI 도구를 통해 고객 참여를 강화할 수 있습니다.
예를 들어, 2023년 4월 6일 싱가포르에 본사를 둔 음성 AI 기업 WIZ.AI는 ChatGPT의 광범위한 언어 모델과 WIZ.AI의 현지화 전문성을 결합한 고객 참여 솔루션 TalkGPT를 출시했습니다. ChatGPT는 사람과 유사한 대화형 응답을 생성하고 이전 대화를 기억하는 기능을 통해 기존 챗봇과 차별화됩니다. 음성 AI를 고객 경험에 통합함으로써 기업은 운영 비용을 절감하고 고객 충성도를 높일 수 있습니다.
러시아-우크라이나 전쟁의 영향
분쟁 시기에는 해커와 사이버 범죄자들이 금전적 이득을 위해 취약점을 악용함에 따라 사이버 보안 위협이 증가합니다. 고객 참여 솔루션은 데이터 유출 및 기타 보안 위험에 더욱 취약해질 수 있습니다. 고객 참여 시스템에 대한 DoS 공격으로 네트워크에 막대한 트래픽이 발생했습니다.
분쟁 지역에서는 비즈니스 운영 및 고객 상호 작용을 유지하기 위해 원격 및 디지털 솔루션에 대한 수요가 증가할 수 있습니다. 가상 커뮤니케이션 및 셀프 서비스 옵션을 제공하는 고객 참여 플랫폼이 더욱 중요해질 수 있습니다. 이로 인해 전쟁 기간 동안 관련 시장은 침체를 겪었습니다.
세분화 분석
글로벌 고객 참여 솔루션 시장은 구성 요소, 배포 모드, 조직 규모, 최종 사용자 및 지역별로 세분화됩니다.
전자상거래 및 소매 산업 수요 증가
소매 및 전자상거래 부문은 2022년 글로벌 시장 점유율의 약 4분의 1을 차지할 것으로 예상됩니다. 전자상거래 및 소매 산업은 고객 참여 솔루션을 사용하여 고객의 검색 기록, 구매 행동 및 선호도와 같은 고객 데이터를 수집하고 분석합니다. 고객으로부터 수집된 데이터는 개인화된 쇼핑 경험, 제품 추천 및 구매 가능성을 높이는 타겟 마케팅 캠페인을 만드는 데 사용됩니다.

예를 들어, 2023년 2월 27일, Mastek과 Netail은 전자상거래 및 옴니채널 소매업체의 소매 가치 사슬 최적화 및 고객 참여 강화 요구를 충족하기 위한 파트너십을 발표했습니다. 신뢰할 수 있는 디지털 엔지니어링 및 클라우드 전환 파트너인 Mastek은 디지털 상거래 및 데이터 분석 분야에서 풍부한 전문성을 보유하고 있습니다. 이번 협력을 통해 소매업체는 AI 기반 인사이트를 활용하여 디지털 소비자를 유치하고 유지하는 솔루션을 제공받을 수 있습니다.
지역별 시장 점유율
북미, 전자상거래 산업 성장세 지속
북미는 예측 기간 동안 전 세계 고객 참여 솔루션 시장의 3분의 1 이상을 차지할 것으로 예상됩니다. 이 지역은 전자상거래 산업의 성장과 온라인 서비스 제공업체의 상당한 입지를 경험하고 있습니다. 소비자들이 온라인 쇼핑과 디지털 서비스로 점점 더 많이 이동함에 따라 기업들은 전반적인 고객 경험을 향상시키기 위해 고객 참여 시스템에 대한 투자를 늘리고 있습니다.
이 지역 기업들은 시장 성장을 촉진하는 다양한 전략을 채택하고 있습니다. 예를 들어, 2023년 4월 5일, 댈러스에 본사를 둔 Brierley Partners는 인도에 본사를 둔 글로벌 고객 충성도 및 참여 SaaS 플랫폼 기업인 Capillary Technologies에 인수되었습니다. Capillary Technologies는 고객 참여 및 유지율을 높이는 혁신적인 솔루션으로 인정받았습니다. Capillary의 SaaS 플랫폼은 AI 기능을 갖추고 있으며 다양한 산업 분야에서 10억 명이 넘는 고객에게 서비스를 제공하고 있습니다.
경쟁 환경
주요 글로벌 기업으로는 IBM Corporation, Aspect Software Inc., Calabrio Inc., Verint Systems Inc., Nice Systems, Nuance Communications Inc., OpenText Corporation, Salesforce.com Inc., Pegasystems Inc. 및 Oracle Corporation이 있습니다.
보고서 구매 이유

• 구성 요소, 배포 모드, 조직 규모, 최종 사용자 및 지역별 글로벌 고객 참여 솔루션 시장 세분화를 시각화하고 주요 상업 자산 및 기업을 파악합니다.

• 트렌드 분석 및 공동 개발을 통해 사업 기회를 식별합니다.

• 모든 세그먼트를 포함한 고객 참여 솔루션 시장 수준의 다양한 데이터가 담긴 Excel 데이터 시트를 제공합니다.

• PDF 보고서는 철저한 질적 인터뷰와 심층 연구를 바탕으로 한 종합적인 분석 자료로 구성되어 있습니다.

• 주요 업체들의 핵심 제품을 모두 포함하는 제품 맵핑 자료는 Excel 파일로 제공됩니다.
글로벌 고객 참여 솔루션 시장 보고서는 약 69개의 표, 68개의 그림, 181페이지 분량입니다.
주요 고객층 (2023년 기준)
• 제조업체/구매자
• 산업 투자자/투자은행
• 시장 조사 전문가
• 신흥 기업

보고서 요약(영어 원문)

Market Overview
Global Customer Engagement Solutions Market reached US$ 19.1 billion in 2022 and is expected to reach US$ 33.2 billion by 2030, growing with a CAGR of 10.7% during the forecast period 2023-2030. A successful customer engagement system seamlessly integrates with the channels like social media, websites, mobile apps and offline stores and ensures a consistent experience across all platforms. Data-driven decision-making process of the solutions improves efficiency and enhances customer experience.
Asia-Pacific is expected to grow at the highest CAGR in the global customer engagement solutions market during the forecast period. Mobile devices are the primary means of accessing the internet for many consumers in Asia-Pacific. As consumers become more tech-savvy and their expectations for personalized interactions with brands have increased. It also offers solutions that enable businesses which captures the voices of customers with feedback surveys and sentiment analysis of each individual.
For instance, on 6 January 2021, Verint, The Customer Engagement Company, has confirmed its position as the leading vendor in Contact Centre Workforce Management (WFM), Quality Monitoring (QM) and Analytics in Asia-Pacific. The company is a leading firm in WFM, QM and Analytics segments in various countries such as India and China.
Market Dynamics
Rising Demand in Healthcare Industry
Customer engagement solutions in healthcare aim to enhance the overall patient experience, improve communication and provide personalized interactions between doctors and patients. The solutions provide technology, such as artificial intelligence, mobile apps and patient portals, to streamline processes and make healthcare services more accessible and convenient for patients.
For example, Ushur, an AI-powered customer experience automation platform, introduced UshurX on April 25, 2023, a range of pre-packaged solutions aimed at resolving common customer engagement difficulties in healthcare. UshurX can automate processes such as Medicaid Redetermination, helping healthcare organizations efficiently handle these critical tasks.
Growing Technologies in Financial Services Industry
In the financial services industry, customer engagement solutions majorly build strong relationships with clients and improve customer satisfaction. The solutions leverage technology and data analytics to deliver personalized and seamless experiences to customers across various digital channels and physical branches.
For instance, on 27 July 2023, Aditya Birla Capital, a financial solutions firm of the Aditya Birla Group, has collaborated with Hexaware, a technology and business process services company, to introduce OneVerse, a virtual metaverse lounge in the Indian non-banking financial industry. OneVerse provides customers an immersive and interactive experience related to protecting, investing, financing and advising solutions.
Data Breach and Security Concerns
Customer engagement solutions often involve collecting and storing customer data. Ensuring the security and privacy of this data is crucial and any data breaches or mishandling can result in serious consequences for both the organization and its customers. Data breaches generate negative impacts and damage the organization's reputation. Such incidents may deter potential customers from engaging with the business.
A significant data breach cause operational disruptions, as the organization may need to suspend services temporarily to address the breach and implement security measure, this result in revenue loss and decreased customer satisfaction, leading to existing customers seeking alternatives. Due to this, there is a downfall in the growth of the market.
COVID-19 Impact Analysis
Customer engagement solutions that offered personalized experiences gained significance during the pandemic. Understanding customer needs and preferences became critical as businesses sought to address individual concerns and build stronger relationships. Due to this, the factor market witnessed growth during pandemic.
The pandemic led to the cancellation of events, so businesses adapt to host virtual events and webinars. Virtual event platforms became valuable customer engagement solutions for conducting conferences, product launches and training sessions. The pandemic also accelerated the adoption of contactless support solutions such as QR code services for easy payments.
AI Impact
NLP enables AI systems to comprehend and respond to human language. With NLP, customer engagement solutions can interpret and respond to customer inquiries in a more human-like manner that improves communication and understanding. In NLP sentiment analysis can be done on customers, so that companies understand the sentiments of customers.
Avimee Herbal relies on SemRush to extract relevant keywords for effective brand marketing on platforms like Instagram and YouTube. By using machine learning and AI to monitor and analyze the multiple metrics, both businesses can optimize their marketing approaches and AI tools enhance customer engagement.
For instance, on 6 April 2023, Singapore-based voice AI company WIZ.AI has introduced the TalkGPT customer engagement solution, which combines the extensive language model of ChatGPT with WIZ.AI's localized expertise. ChatGPT's ability to generate conversational responses that sound human-like and remember past conversations sets it apart from traditional chatbots. By incorporating voice AI into customer experience, businesses can reduce operational costs and increase customer loyalty.
Russia-Ukraine War Impact
Cybersecurity threats increase during times of conflict, as hackers and cybercriminals exploit vulnerabilities for gaining money. Customer engagement solutions may become more susceptible to data breaches and other security risks. DoS attack launched against customer engagement systems that create massive amount of traffic in network.
In conflict-affected areas, there may be a higher demand for remote and digital solutions to maintain business operations and customer interactions. Customer engagement platforms that enable virtual communication and self-service options may become more critical. Due to this, the factor market witnessed a downfall during war.
Segment Analysis
The global customer engagement solutions market is segmented based on component, deployment mode organization size, end-user and region.
Rise in Demand for E-commerce and Retail Industry
Retail and e-commerce segment is expected to hold around 1/4th of the global market share in 2022. The E-commerce and retail industry use customer engagement solutions to collect and analyze customer data, such as their browsing history, purchase behavior and preferences. The data collected from customers is then used to create personalized shopping experiences, product recommendations and targeted marketing campaigns that increase the chances of purchases.
For instance, on 27 February 2023, Mastek and Netail announce their partnership to address the needs of e-Commerce and Omnichannel retailers in optimizing their retail value chain and enhancing their customer engagement. Mastek, a trusted digital engineering and cloud transformation partner, brings deep expertise in digital commerce and data analytics. The collaboration aims to provide retailers solution that leverages AI-powered insights to attract and retain digital consumers.
Geographical Penetration
North America Witnessed Growth in the E-Commerce Industry
North America is expecetd to hold more than 1/3rd of the global customer engagement solutions market during the forecast period. The region witnessed growth in the e-commerce industry and has a significant presence of online service providers. As consumers increasingly shift towards online shopping and digital services, businesses are investing more in customer engagement systems to enhance the overall customer experience.
Companies in the region are adopting various strategies which boost the market growth. For instance, on 5 April 2023, Dallas-based Brierley Partners has been acquired by Capillary Technologies, an India-based global customer loyalty and engagement SaaS platform. The company earned recognition for its innovative solutions that drive customer engagement and retention. Capillary's SaaS platform is equipped with AI capabilities and serves over 1 billion customers across various industries.
Competitive Landscape
The major global players include IBM Corporation, Aspect Software Inc., Calabrio Inc., Verint Systems Inc., Nice Systems, Nuance Communications Inc., OpenText Corporation, Salesforce.com Inc., Pegasystems Inc. and Oracle Corporation.
Why Purchase the Report?
• To visualize the global customer engagement solutions market segmentation based on component, deployment mode organization size, end-user and region, as well as understand key commercial assets and players.
• Identify commercial opportunities by analyzing trends and co-development.
• Excel data sheet with numerous data points of customer engagement solutions market-level with all segments.
• PDF report consists of a comprehensive analysis after exhaustive qualitative interviews and an in-depth study.
• Product mapping available as Excel consisting of key products of all the major players.
The global customer engagement solutions market report would provide approximately 69 tables, 68 figures and 181 Pages.
Target Audience 2023
• Manufacturers/ Buyers
• Industry Investors/Investment Bankers
• Research Professionals
• Emerging Companies

상세 목차

1. Methodology and Scope
1.1. Research Methodology
1.2. Research Objective and Scope of the Report
2. Definition and Overview
3. Executive Summary
3.1. Snippet by Component
3.2. Snippet by Deployment Mode
3.3. Snippet by Organization Size
3.4. Snippet by End-User
3.5. Snippet by Region
4. Dynamics
4.1. Impacting Factors
4.1.1. Drivers
4.1.1.1. Rise in Technology Advancement
4.1.1.2. The Rising Virtual Front Desk Solutions
4.1.2. Restraints
4.1.2.1. Time Consuming and Cost Effective
4.1.2.2. Data Breach and Security Concerns
4.1.3. Opportunity
4.1.4. Impact Analysis
5. Industry Analysis
5.1. Porter's Five Force Analysis
5.2. Supply Chain Analysis
5.3. Pricing Analysis
5.4. Regulatory Analysis
6. COVID-19 Analysis
6.1. Analysis of COVID-19
6.1.1. Scenario Before COVID
6.1.2. Scenario During COVID
6.1.3. Scenario Post COVID
6.2. Pricing Dynamics Amid COVID-19
6.3. Demand-Supply Spectrum
6.4. Government Initiatives Related to the Market During Pandemic
6.5. Manufacturers Strategic Initiatives
6.6. Conclusion
7. By Component
7.1. Introduction
7.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
7.1.2. Market Attractiveness Index, By Component
7.2. Software *
7.2.1. Introduction
7.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
7.3. Services
8. By Deployment Mode
8.1. Introduction
8.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
8.1.2. Market Attractiveness Index, By Deployment Mode
8.2. On-Premise *
8.2.1. Introduction
8.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
8.3. Cloud
9. By Organization Size
9.1. Introduction
9.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
9.1.2. Market Attractiveness Index, By Organization Size
9.2. Small & Medium Enterprises *
9.2.1. Introduction
9.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
9.3. Large Enterprises
10. By End-User
10.1. Introduction
10.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
10.1.2. Market Attractiveness Index, By End-User
10.2. Retail & E-Commerce*
10.2.1. Introduction
10.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
10.3. BFSI
10.4. Healthcare
10.5. Education
10.6. IT & IT Services
10.7. Government
10.8. Others
11. By Region
11.1. Introduction
11.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Region
11.1.2. Market Attractiveness Index, By Region
11.2. North America
11.2.1. Introduction
11.2.2. Key Region-Specific Dynamics
11.2.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
11.2.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
11.2.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
11.2.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
11.2.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
11.2.7.1. U.S.
11.2.7.2. Canada
11.2.7.3. Mexico
11.3. Europe
11.3.1. Introduction
11.3.2. Key Region-Specific Dynamics
11.3.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
11.3.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
11.3.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
11.3.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
11.3.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
11.3.7.1. Germany
11.3.7.2. UK
11.3.7.3. France
11.3.7.4. Italy
11.3.7.5. Russia
11.3.7.6. Rest of Europe
11.4. South America
11.4.1. Introduction
11.4.2. Key Region-Specific Dynamics
11.4.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
11.4.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
11.4.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
11.4.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
11.4.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
11.4.7.1. Brazil
11.4.7.2. Argentina
11.4.7.3. Rest of South America
11.5. Asia-Pacific
11.5.1. Introduction
11.5.2. Key Region-Specific Dynamics
11.5.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
11.5.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
11.5.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
11.5.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
11.5.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
11.5.7.1. China
11.5.7.2. India
11.5.7.3. Japan
11.5.7.4. Australia
11.5.7.5. Rest of Asia-Pacific
11.6. Middle East and Africa
11.6.1. Introduction
11.6.2. Key Region-Specific Dynamics
11.6.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
11.6.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
11.6.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
11.6.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
12. Competitive Landscape
12.1. Competitive Scenario
12.2. Market Positioning/Share Analysis
12.3. Mergers and Acquisitions Analysis
13. Company Profiles
13.1. Olympus Corporation *
13.1.1. Company Overview
13.1.2. Product Portfolio and Description
13.1.3. Financial Overview
13.1.4. Key Developments
13.2. GE Measurement and Control Solutions
13.3. Team Inc
13.4. Applus Services
13.5. Mistras Group Inc
13.6. SGS Group
13.7. Fujifilm Corporation
13.8. Bureau Veritas SA
13.9. Nikon Metrology NV
13.10. Intertek Group PLC
LIST NOT EXHAUSTIVE
14. Appendix
14.1. About Us and Services
14.2. Contact Us

언급된 주요 기업들

Olympus Corporation, 4.	Key Developments, GE Measurement and Control Solutions, Team Inc, Applus Services, Mistras Group Inc, SGS Group, Fujifilm Corporation, Bureau Veritas SA, Nikon Metrology NV, Intertek Group PLC

표 목록 (Tables)

List of Tables Table 1 Global Customer Engagement Solutions Market Value, By Component, 2022, 2026 & 2030 (US$ Million)

Table 2 Global Customer Engagement Solutions Market Value, By Deployment Mode, 2022, 2026 & 2030 (US$ Million)

Table 3 Global Customer Engagement Solutions Market Value, By Organization Size, 2022, 2026 & 2030 (US$ Million)

Table 4 Global Customer Engagement Solutions Market Value, By End-User, 2022, 2026 & 2030 (US$ Million)

Table 5 Global Customer Engagement Solutions Market Value, By Region, 2022, 2026 & 2030 (US$ Million)

Table 6 Global Customer Engagement Solutions Market Value, By Component, 2022, 2026 & 2030 (US$ Million)

Table 7 Global Customer Engagement Solutions Market Value, By Component, 2021-2030 (US$ Million)

Table 8 Global Customer Engagement Solutions Market Value, By Deployment Mode, 2022, 2026 & 2030 (US$ Million)

Table 9 Global Customer Engagement Solutions Market Value, By Deployment Mode, 2021-2030 (US$ Million)

Table 10 Global Customer Engagement Solutions Market Value, By Organization Size, 2022, 2026 & 2030 (US$ Million)

Table 11 Global Customer Engagement Solutions Market Value, By Organization Size, 2021-2030 (US$ Million)

Table 12 Global Customer Engagement Solutions Market Value, By End-User, 2022, 2026 & 2030 (US$ Million)

Table 13 Global Customer Engagement Solutions Market Value, By End-User, 2021-2030 (US$ Million)

Table 14 Global Customer Engagement Solutions Market Value, By Region, 2022, 2026 & 2030 (US$ Million)

Table 15 Global Customer Engagement Solutions Market Value, By Region, 2021-2030 (US$ Million)

Table 16 North America Customer Engagement Solutions Market Value, By Component, 2021-2030 (US$ Million)

Table 17 North America Customer Engagement Solutions Market Value, By Deployment Mode, 2021-2030 (US$ Million)

Table 18 North America Customer Engagement Solutions Market Value, By Organization Size, 2021-2030 (US$ Million)

Table 19 North America Customer Engagement Solutions Market Value, By End-User, 2021-2030 (US$ Million)

Table 20 North America Customer Engagement Solutions Market Value, By Country, 2021-2030 (US$ Million)

Table 21 South America Customer Engagement Solutions Market Value, By Component, 2021-2030 (US$ Million)

Table 22 South America Customer Engagement Solutions Market Value, By Deployment Mode, 2021-2030 (US$ Million)

Table 23 South America Customer Engagement Solutions Market Value, By Organization Size, 2021-2030 (US$ Million)

Table 24 South America Customer Engagement Solutions Market Value, By End-User, 2021-2030 (US$ Million)

Table 25 South America Customer Engagement Solutions Market Value, By Country, 2021-2030 (US$ Million)

Table 26 Europe Customer Engagement Solutions Market Value, By Component, 2021-2030 (US$ Million)

Table 27 Europe Customer Engagement Solutions Market Value, By Deployment Mode, 2021-2030 (US$ Million)

Table 28 Europe Customer Engagement Solutions Market Value, By Organization Size, 2021-2030 (US$ Million)

Table 29 Europe Customer Engagement Solutions Market Value, By End-User, 2021-2030 (US$ Million)

Table 30 Europe Customer Engagement Solutions Market Value, By Country, 2021-2030 (US$ Million)

Table 31 Asia-Pacific Customer Engagement Solutions Market Value, By Component, 2021-2030 (US$ Million)

Table 32 Asia-Pacific Customer Engagement Solutions Market Value, By Deployment Mode, 2021-2030 (US$ Million)

Table 33 Asia-Pacific Customer Engagement Solutions Market Value, By Organization Size, 2021-2030 (US$ Million)

Table 34 Asia-Pacific Customer Engagement Solutions Market Value, By End-User, 2021-2030 (US$ Million)

Table 35 Asia-Pacific Customer Engagement Solutions Market Value, By Country, 2021-2030 (US$ Million)

Table 36 Middle East & Africa Customer Engagement Solutions Market Value, By Component, 2021-2030 (US$ Million)

Table 37 Middle East & Africa Customer Engagement Solutions Market Value, By Deployment Mode, 2021-2030 (US$ Million)

Table 38 Middle East & Africa Customer Engagement Solutions Market Value, By Organization Size, 2021-2030 (US$ Million)

Table 39 Middle East & Africa Customer Engagement Solutions Market Value, By End-User, 2021-2030 (US$ Million)

Table 40 IBM Corporation: Overview

Table 41 IBM Corporation: Product Portfolio

Table 42 IBM Corporation: Key Developments

Table 43 Aspect Software Inc.: Overview

Table 44 Aspect Software Inc.: Product Portfolio

Table 45 Aspect Software Inc.: Key Developments

Table 46 Calabrio Inc.: Overview

Table 47 Calabrio Inc.: Product Portfolio

Table 48 Calabrio Inc.: Key Developments

Table 49 Verint Systems Inc.: Overview

Table 50 Verint Systems Inc.: Product Portfolio

Table 51 Verint Systems Inc.: Key Developments

Table 52 Nice Systems: Overview

Table 53 Nice Systems: Product Portfolio

Table 54 Nice Systems: Key Developments

Table 55 Nuance Communications Inc.: Overview

Table 56 Nuance Communications Inc.: Product Portfolio

Table 57 Nuance Communications Inc.: Key Developments

Table 58 OpenText Corporation: Overview

Table 59 OpenText Corporation: Product Portfolio

Table 60 OpenText Corporation: Key Developments

Table 61 Salesforce.com Inc.: Overview

Table 62 Salesforce.com Inc.: Product Portfolio

Table 63 Salesforce.com Inc.: Key Developments

Table 64 Pegasystems Inc.: Overview

Table 65 Pegasystems Inc.: Product Portfolio

Table 66 Pegasystems Inc.: Key Developments

Table 67 Oracle Corporation: Overview

Table 68 Oracle Corporation: Product Portfolio

Table 69 Oracle Corporation: Key Developments

그림 목록 (Figures)

List of Figures Figure 1 Global Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 2 Global Customer Engagement Solutions Market Share, By Component, 2022 & 2030 (%)

Figure 3 Global Customer Engagement Solutions Market Share, By Deployment Mode, 2022 & 2030 (%)

Figure 4 Global Customer Engagement Solutions Market Share, By Organization Size, 2022 & 2030 (%)

Figure 5 Global Customer Engagement Solutions Market Share, By End-User, 2022 & 2030 (%)

Figure 6 Global Customer Engagement Solutions Market Share, By Region, 2022 & 2030 (%)

Figure 7 Global Customer Engagement Solutions Market Y-o-Y Growth, By Component, 2022-2030 (%)

Figure 8 Software Component in Global Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 9 Services Component in Global Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 10 Global Customer Engagement Solutions Market Y-o-Y Growth, By Deployment Mode, 2022-2030 (%)

Figure 11 On-Premise Deployment Mode in Global Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 12 Cloud Deployment Mode in Global Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 13 Global Customer Engagement Solutions Market Y-o-Y Growth, By Organization Size, 2022-2030 (%)

Figure 14 Small & Medium Enterprises Organization Size in Global Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 15 Large Enterprises Organization Size in Global Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 16 Global Customer Engagement Solutions Market Y-o-Y Growth, By End-User, 2022-2030 (%)

Figure 17 Retail & E-Commerce End-User in Global Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 18 BFSI End-User in Global Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 19 Healthcare End-User in Global Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 20 Education End-User in Global Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 21 IT & IT Services End-User in Global Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 22 Government End-User in Global Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 23 Others End-User in Global Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 24 Global Customer Engagement Solutions Market Y-o-Y Growth, By Region, 2022-2030 (%)

Figure 25 North America Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 26 Asia-Pacific Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 27 Europe Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 28 South America Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 29 Middle East and Africa Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 30 North America Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 31 North America Customer Engagement Solutions Market Share, By Component, 2022 & 2030 (%)

Figure 32 North America Customer Engagement Solutions Market Share, By Deployment Mode, 2022 & 2030 (%)

Figure 33 North America Customer Engagement Solutions Market Share, By Organization Size, 2022 & 2030 (%)

Figure 34 North America Customer Engagement Solutions Market Share, By End-User, 2022 & 2030 (%)

Figure 35 North America Customer Engagement Solutions Market Share, By Country, 2022 & 2030 (%)

Figure 36 South America Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 37 South America Customer Engagement Solutions Market Share, By Component, 2022 & 2030 (%)

Figure 38 South America Customer Engagement Solutions Market Share, By Deployment Mode, 2022 & 2030 (%)

Figure 39 South America Customer Engagement Solutions Market Share, By Organization Size, 2022 & 2030 (%)

Figure 40 South America Customer Engagement Solutions Market Share, By End-User, 2022 & 2030 (%)

Figure 41 South America Customer Engagement Solutions Market Share, By Country, 2022 & 2030 (%)

Figure 42 Europe Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 43 Europe Customer Engagement Solutions Market Share, By Component, 2022 & 2030 (%)

Figure 44 Europe Customer Engagement Solutions Market Share, By Deployment Mode, 2022 & 2030 (%)

Figure 45 Europe Customer Engagement Solutions Market Share, By Organization Size, 2022 & 2030 (%)

Figure 46 Europe Customer Engagement Solutions Market Share, By End-User, 2022 & 2030 (%)

Figure 47 Europe Customer Engagement Solutions Market Share, By Country, 2022 & 2030 (%)

Figure 48 Asia-Pacific Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 49 Asia-Pacific Customer Engagement Solutions Market Share, By Component, 2022 & 2030 (%)

Figure 50 Asia-Pacific Customer Engagement Solutions Market Share, By Deployment Mode, 2022 & 2030 (%)

Figure 51 Asia-Pacific Customer Engagement Solutions Market Share, By Organization Size, 2022 & 2030 (%)

Figure 52 Asia-Pacific Customer Engagement Solutions Market Share, By End-User, 2022 & 2030 (%)

Figure 53 Asia-Pacific Customer Engagement Solutions Market Share, By Country, 2022 & 2030 (%)

Figure 54 Middle East & Africa Customer Engagement Solutions Market Value, 2021-2030 (US$ Million)

Figure 55 Middle East & Africa Customer Engagement Solutions Market Share, By Component, 2022 & 2030 (%)

Figure 56 Middle East & Africa Customer Engagement Solutions Market Share, By Deployment Mode, 2022 & 2030 (%)

Figure 57 Middle East & Africa Customer Engagement Solutions Market Share, By Organization Size, 2022 & 2030 (%)

Figure 58 Middle East & Africa Customer Engagement Solutions Market Share, By End-User, 2022 & 2030 (%)

Figure 59 IBM Corporation: Financials

Figure 60 Aspect Software Inc.: Financials

Figure 61 Calabrio Inc.: Financials

Figure 62 Verint Systems Inc.: Financials

Figure 63 Nice Systems: Financials

Figure 64 Nuance Communications Inc.: Financials

Figure 65 OpenText Corporation: Financials

Figure 66 Salesforce.com Inc.: Financials

Figure 67 Pegasystems Inc.: Financials

Figure 68 Oracle Corporation: Financials

글로벌 고객 참여 솔루션 시장 – 2023-2030

Global Customer Engagement Solutions Market - 2023-2030